Have you ever wondered what happens to the clothes you return after making an online order?
Well, ASOS as revealed exactly what happens to unwanted items – even if they’re faulty.
The retailer revealed that all returned items are either fixed, cleaned, repackaged, repurposed or recycled – and absolutely nothing gets thrown away.
In a video shared with its 11.2 million followers, Senior Creative Jess Cheng, who works for the brand, explained the process step-by-step.
“Where do our returns go? Spoiler alert – it’s not landfill,” she said.
The ASOS employee then went on to explain the three-step process each item goes through when it’s returned.
“Step 1: We unpack and inspect your return,” she revealed.
And continued: “Step 2: Anything that needs repairing goes to one of our on-site tailors.
“Step 3: Our garment press and steamer take out any creases.”
For any items that are marked or stained, Jess said “we dry-clean the items and put them in an ozone air scrubber”.
Then the last step is to hang the garment in a drying cabinet ready to be sent out again.
“We have a 0 landfill policy and 97% of our returns go on to be resold,” however, 3 per cent of returned pieces are considered “too damaged for resale”.
In this case, the retailer send it to “some of our partners to be recycled or reused – so it can go on to live a happy second life”.
This article originally appeared on The Sun and was reproduced with permission